Home and Community-Based Services

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Home and Community-Based Services (HCBS) are designed to reduce the risk of out-of-home placements for children and youth through the addition of home / community supports that increase the functional levels of the youth and family. These intensive services require participation in Children’s Health Home Care Management Services and Level of Care determination prior to enrollment.

About this Program

Hillside’s Home and Community-Based Services make a number of supports available to eligible children, youth and families based on family preference and Level of Care determinations. These include:

  • Caregiver / Family Advocacy and Support services enhance the youth’s ability to function as part of a caregiver/family unit and enhance the family’s ability to care for the youth in their home and community. These services assist all involved in understanding and addressing the needs of the participating youth relative to any disabilities they may have.
  • Planned Respite and Crisis Respite services provide structured short-term relief for families / caregivers that better enables them to support the child’s functional, mental health/substance-use disorder, developmental, and/or health care issues. Respite supports can be provided based on anticipated or planned needs, or in consideration of an unexpected need during a crisis situation.


Open to youth ages 0-21 years. Must be a Medicaid, Medicaid Managed Care or Medicaid Family of One recipient. Must meet Level of Care requirements. To make a referral, contact info@hillside.com.

These services are open to eligible youth in the following counties*: Allegany, Cattaraugus, Chautauqua, Cayuga, Chemung, Cortland, Erie, Genesee, Livingston, Madison, Monroe, Niagara, Onondaga, Orleans, Oswego, Schuyler, Steuben, Wayne and Wyoming. (*Please note: Hillside does not provide all services described on this sheet in every county listed above. Call 585-256-7500 for more information about available services and treatment options for your family.)


Batavia Office
50 Batavia City Center
Batavia NY 14020

Jamestown Office
310 West 3rd Street
Jamestown NY 14701

Rochester Office
1 Mustard Street
Rochester NY 14609

Bath Office
24 Liberty Street
Bath NY 14810

Lockport Office
66 Stevens Street
Lockport NY 14094

Syracuse Office
215 Wyoming Street
Syracuse NY 13204

Buffalo Office
70 Jewett Parkway
Buffalo NY 14214

Mt. Morris Office
24 Main Street
Mt. Morris NY 14510

Warsaw Office
96 West Buffalo Street
Warsaw NY 14569

Cuba Office
35 Water Street
Cuba NY 14727

Contact Information

For details about this or any Hillside program, contact us 24 hours a day at 585-256-7500 or info@hillside.com

This Program Supported by the NYS Department of Health, the Department of Mental Health, the Department of Children and Family Services, the Department of Alcoholism and Substance Abuse Services and the Office for People with Developmental Disabilities.

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