Orleans Family Resiliency

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The Hillside Family Resiliency program aims to prevent and/or reduce the length of stay of youth in psychiatric and residential care; assist families in identifying and strengthening the protective factors known to be associated with resiliency in their children, while also assisting them in identifying and decreasing those factors that impede resiliency; increase a family’s skills in order to reduce acute service utilization; and increase a family’s ability to access appropriate community resources.

About this Program

Family Resiliency helps families of children with emotional and behavioral problems to prevent or shorten out-of-home placement in psychiatric, residential, or foster care. Services are provided primarily by family mentors who assist families in identifying and building resiliency and link families to appropriate clinical services. Family mentors help families set and achieve basic goals focused on such areas as building family strengths, developing parenting skills, or improving communication. They work with families and primary therapists, if applicable, to define and strengthen skills and resources that improve family resiliency.

Services include:

  • Resiliency assessment, case advocacy, and mentoring
  • Coordination of treatment planning with referral sources and other service providers for the family
  • Provision of limited funding for basic and/or service needs not available from another resource

All families are encouraged to participate in ongoing weekly GLOW Family Support meetings in Orleans County. This program allows parents to meet and discuss issues with other parents. Transportation and childcare are available to families to facilitate their attendance at support meetings.

The length of service is typically 3 to 12 months. Participation is voluntary and at no cost to the family.


Youth ages: birth to 18 years

This program is available to eligible residents of Orleans County.


Batavia Office
50 Batavia City Center
Batavia NY 14020

Contact Information

For details about this or any Hillside program, contact us 24 hours a day at 585-256-7500 or info@hillside.com

This Program Supported by NYS Office of Mental Health.

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