Permanency Resource Centers

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Hillside’s Permanency Resource Centers (PRCs) provide intensive support services to adoptive, legal guardianship and kinship families. These services are designed to help support youth permanency in the family home by offering parents and caregivers needed resources, advocacy and caring peer connections.

About this Program

PRC services are available to eligible adoptive, legal guardianship and kinship families, free of charge. Services are provided by experienced adoptive parents and caregivers, as well as trained permanency specialists. The program understands the many challenges that families can experience. If necessary, immediate supports are available once an adoption is finalized. The program also provides support to caregivers who have assumed legal guardianship of a youth, kinship caregivers with custody or informal care arrangements, or caregivers receiving KinGAP support.

Participating families are connected to a Permanency Specialist who provides support services related to parenting education and youth behavioral issues. The Permanency Specialist will also assist families with referrals to other community resources as needed. Parent/caregiver and youth support groups are provided on an ongoing basis.

Detailed services include:

  • Information and assistance with referral to services, including 24/7 crisis management
  • Individual advocacy and case management support
  • Monthly support groups and family-focused social/recreational programs
  • Parent/caregiver education groups, trauma-informed trainings and family-oriented workshops


Hillside’s Permanency Resource Center services are open to eligible adoptive, guardianship and kinship families.

This program is available to eligible residents of Allegany, Broome, Chautauqua, Cattaraugus, Chemung, Erie, Genesee, Livingston, Monroe, Niagara, Onondaga, Steuben, Tioga and counties.


Permanency Specialists will coordinate convenient meeting times in the family home and in the community to accommodate busy schedules.

Parent, caregiver and youth support groups meet either virtually or in person in community locations including libraries, recreation centers and other family-friendly sites.

Contact Information

Beth Harrington
Program Manager

Karen Kelley
Greater Rochester Supervisor

Michelle Smalt
Greater Erie PRC Supervisor

Colleen Kovac
Southern Tier Supervisor

For details about this or any Hillside program, contact us 24 hours a day at 585-256-7500 or info@hillside.com

This Program Supported by the New York State Office of Children and Family Services.

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