Data-Driven Outcomes Reporting

As part of our commitment to research and quantifiable performance, Hillside incorporates data-driven methods into our programs and services that enable the continuous review of our performance, and the measurement of true and meaningful impact. This consistent emphasis on measurement allows our agency to create the best possible outcomes among those we serve, with the highest value to our funders and communities.

Hillside publishes annual Outcomes Reports that track the measurable performance of agency-wide programs and priorities during each fiscal year. Data from the 2025 fiscal year are featured below.

Fiscal Year 2025 – Youth, Adults & Families Served

The data below reflect outcomes for Hillside services provided from July 1, 2024 through June 30, 2025.

Gender

56% Female

43% Male

<1% Non-Binary

<1% Not Listed

Age

12% Birth-10 years

58% 11-18 years

11% 19-26 years

19% 27+ years

<1% Not Listed

Race & Ethnicity

29% Black/African-American

27% White

12% Hispanic/Latino

7% Multi-Racial

1% Asian/Pacific Islander

<1% American Indian or Alaskan Native

23% Not Listed

Youth & Families Served

Care Management for Adults**

1,126

Care Management for Children**

1,297

Day Treatment Education

462

Developmental Disabilities

69

Early Childhood Development

125

Foster Care

299

Home and Community-Based Services

680

Permanency Services

469

Preventive Services

633

Residential Treatment

460

Youth and Family Peer Support

335

Youth Development

3,505

Hillside provided services in partnership with 8,622 families*

*Totals are less than the sum of all service numbers because many youth, individuals, and families are enrolled in multiple programs.
**Care Management only includes clients actively enrolled.

Risk Factors

Upon admission to a Hillside program*** in FY 2025, individuals presented with the following risk factors:

Adjustment to Trauma 78% 78%
School Behavior 76% 76%
Danger to Others 52% 52%
Suicide Risk 43% 43%
Non-Suicidal 43% 43%
Self-Injurious Behavior 41% 41%
Intentional Misbehavior 41% 41%
Runaway 39% 39%
Other Self-Harm (Recklessness) 36% 36%
Delinquent Behavior 29% 29%
Bullying 27% 27%
Sustance Exposure 26% 26%
Legal 22% 22%
Substance Misuse 20% 20%
Housing Safety and Accessibility 18% 18%
Sexual Aggression 12% 12%
Fire Setting 8% 8%

***Excludes Hillside Work-Scholarship Connection participants.

Adverse Childhood Experiences

Upon admission to a Hillside program, youth and families complete a questionnaire to identify Adverse Childhood Experiences. Frequent or prolonged ACE exposure can affect a developing brain and create significant long-term health impacts, but early intervention can reduce those risks.

Among individuals entering Hillside programs*** in FY 2025, the most frequently indicated ACEs included:

Disruption in Caregiving/Attachment Losses 74% 74%
Emotional Abuse 56% 56%
Family Violence 55% 55%
Neglect 54% 54%
Physical Abuse 41% 41%
Sexual Abuse 36% 36%
Community/School Violence 24% 24%
Criminal Activity 23% 23%
Victimization/Exploitation 12% 12%
Medical Trauma 10% 10%
Natural or Manmade Disaster 8% 8%

***Excludes Hillside Work-Scholarship Connection participants.

Fiscal Year 2025 – Outcomes at Discharge

Through input gathered on an ongoing basis from those we serve, Hillside can determine critical measures that illustrate the impact of our integrated programs in the lives of youth, adults and families.

Positive Results

Based on surveys conducted with families served by Hillside in FY 2025:

of those served were in a permanent living situation (living with their biological or adoptive families, or independently)

of youth discharged from residential programs transitioned to less intensive services

of youth discharged from community-based programs avoided higher intensity services

Family Satisfaction

Based on surveys conducted with families served by Hillside in FY 2025:

of families were highly satisfied with services received and highly likely to recommend Hillside programs to family members or friends

Spotlight on Program-Specific Outcomes

Select Hillside programs feature common traits that support the use of specific assessment tools that enable a more thorough understanding of the programs’ effectiveness.

Strengthening Connections & Support

Hillside uses the Youth Connections Scale in Permanency and Family Finding services to measure relational permanency and supports that are critical to a young person’s long-term success.

of youth discharged in FY 2025 increased their connections and supports between admission and discharge

Supporting Whole Family Interventions

In Hillside programs that incorporate Family Peer Support, the Family Assessment of Needs and Strengths (FANS) measures family functioning, to support effective interventions for entire families rather than single individuals.

of families assessed in FY 2025 reported improved needs and strengths

Assessing Family Functioning

Upon admission and discharge from applicable Hillside programs, families complete the North Carolina Family Assessment Scale (NCFAS) to measure improvements in family functioning that occurred during the time services were received. NCFAS domains include Environment, Parental Capabilities, Family Interactions, Family Safety, Child Well-Being, Social/Community Life, Self-Sufficiency, Family Health, Caregiver/Child Ambivalence and Readiness for Reunification.

of families reported improved family functioning during FY 2025

Download Outcomes Reports

Click on any image to view or download complete past years’ Outcomes Reports for Hillside programs and Hillside Work-Scholarship Connection.