At Hillside, we see examples every day of the many ways in which such factors as trauma and poverty can hold back young people and adults from achieving their potential. Our services provide supports and guidance that can make a powerful difference—but we all know that the surest way to solve any problem is by detecting and addressing it early.

That’s why preventive services are a critical part of our integrated continuum of care. One example of our commitment to preventive support is the new Family Opportunity Center model that we’ve recently launched in Syracuse and Rochester.

These Centers, funded by the New York State Office of Children and Family Services, offer walk-in supports for expectant parents and families with children under age 21. Maybe they’re looking for parent development tips, or nutrition counseling, or information about how to access vital mental health care services. Our Family Opportunity Centers provide these supports, and more—and in so doing, help reduce the risk of an unaddressed issue becoming much worse down the line.

In addition to on-site clinical guidance, the Centers are staffed by Family Peer Advocates who have lived experience in the same day-to-day challenges experienced by many parents who walk in seeking help. That shared experience allows our staff to form trusted relationships with moms, dads and young people in need.

Hillside’s latest podcast explores the new Family Opportunity Center program. Please give it a listen, and if this kind of service sounds like it could be helpful to you, I hope you’ll reach out to Hillside at 585-256-7500 and ask for more information. Our Service Integration team is available 24 hours a day to answer your questions.

As always, I thank you for your interest in Hillside’s mission!

Maria Cristalli
President & CEO

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