Messages from the President & CEO

You’re about to hear a lot more about Hillside! A new advertising campaign is celebrating the commitment of our people and the achievements of those we serve.

The Stories of Hillside campaign has been in the works for a while: we wanted to identify the most compelling stories out of our thousands of engagements with youth, adults and families every year. The first two to be released are really special:

• Antonia’s Story looks at the personal journey of a former youth in care who overcame her challenges and now works to help other youth as a member of the Hillside team.

• Jai’Lynn and Autumn’s Story explores the connection between a Syracuse student in our Hillside Work-Scholarship Connection program, and the HWSC Youth Advocate who supported his success.

More Stories of Hillside will be released soon, and will be shared our social media channels: Facebook and Instagram users will see them in paid advertisements, and the stories will also be featured in our own Facebook, Instagram, X/Twitter and LinkedIn platforms.

The goal of this campaign is simple: we want you and your neighbors to see Hillside as we do! Every day, 1,700 Hillside employees support the life goals of nearly 9,000 youth, adults and families. Their deeply held commitment to our mission is inspiring—and by sharing that inspiration with you, we hope you’ll understand the importance of supporting our mission in any way you can.

I hope you enjoy these Stories of Hillside. As always, thank you for your interest in Hillside’s work!

Thank you,

Maria
President & CEO
Hillside

At Hillside, we know that creating and maintaining a diverse, equitable and inclusive community is a year-round commitment. There’s no shortage of opportunities to get involved—especially this time of year!

Every June, National Pride Month shows support and solidarity for the LGBTQ+ community. No matter what community you call home, you’ll find a Pride event: parades have already been held in Buffalo and Utica, and more events are coming this month to Binghamton, Jamestown, the Southern Tier, Syracuse, and Prince George’s County, Maryland.

Rochester has a tradition of holding a Pride Parade in July—our team is pictured below at the 2023 parade—and Hillside will once again march in that event on July 20. Join us!

Meanwhile, the national holiday of Juneteenth commemorates the symbolic anniversary of the end of slavery on June 19, 1865. Within Hillside, our Regional DE&I Committees organized a virtual event for all interested employees with a visiting speaker who will explore the legacy of that historic date.

In the communities we serve, events have been announced in Rochester, Syracuse and Buffalo, and there’s sure to be a live or online Juneteenth celebration near you.

On behalf of all of Hillside, I encourage you to engage in your local Juneteenth and Pride Month celebrations. These events aren’t reserved for specific segments of our community—they’re an important way of bringing everyone together to salute and support our neighbors, our loved ones, and ourselves.

Thank you!

Maria Cristalli
President & CEO
Hillside

Of the many aspects of Hillside’s work, I’m always particularly excited to discuss our schools!

Hillside operates five 853 schools, certified by the New York State Office of Special Education to provide the state-approved curriculum to students in our residential and day treatment programs. These schools are located on our four residential campuses in Rochester, Auburn, and Bath; and at the Halpern Education Center in Webster, NY.

It’s truly commendable how Hillside educators bring their passion and dedication to every student.  Education is a powerful tool that can transform lives, Teachers and Teaching Assistants play a vital role in guiding students through their emotional and behavioral challenges while fostering a love for learning. Their commitment is invaluable in creating supportive and enriching learning environments for all students.

Hillside Teachers and TAs work closely with clinical staff to ensure that lesson plans are delivered in the context of each child’s therapeutic needs as well as the Individualized Education Programs that are established to set the students’ academic goals. It’s vital and deeply rewarding work, that’s embraced by our world-class Education teams who are as committed to their profession as they are to Hillside’s mission.

If you’re a Teacher or Teaching Assistant who’s exploring new employment opportunities, I encourage you to consider Hillside! Our teams were recently asked what they value most about working here, and their answers included the following:

• “Small class sizes,” with 6:1:2 or 8:1:2 ratios (Students to Teachers to Teaching Assistants) in every classroom
• “Fantastic starting compensation compared to public districts”
• “More support in the classroom from TAs, supervisors, and management”
• “Teachers and TAs have their own dedicated laptops, and every classroom has a Smartboard”
• “Greater opportunities for flexibility in planning and instruction”

Teaching is so vital to every community—and the Hillside community is no exception. For more information about openings in our Hillside schools, visit our Careers page today. And thank you as always for your support of Hillside!

Maria Cristalli
President & CEO

At Hillside, we see examples every day of the many ways in which such factors as trauma and poverty can hold back young people and adults from achieving their potential. Our services provide supports and guidance that can make a powerful difference—but we all know that the surest way to solve any problem is by detecting and addressing it early.

That’s why preventive services are a critical part of our integrated continuum of care. One example of our commitment to preventive support is the new Family Opportunity Center model that we’ve recently launched in Syracuse and Rochester.

These Centers, funded by the New York State Office of Children and Family Services, offer walk-in supports for expectant parents and families with children under age 21. Maybe they’re looking for parent development tips, or nutrition counseling, or information about how to access vital mental health care services. Our Family Opportunity Centers provide these supports, and more—and in so doing, help reduce the risk of an unaddressed issue becoming much worse down the line.

In addition to on-site clinical guidance, the Centers are staffed by Family Peer Advocates who have lived experience in the same day-to-day challenges experienced by many parents who walk in seeking help. That shared experience allows our staff to form trusted relationships with moms, dads and young people in need.

Hillside’s latest podcast explores the new Family Opportunity Center program. Please give it a listen, and if this kind of service sounds like it could be helpful to you, I hope you’ll reach out to Hillside at 585-256-7500 and ask for more information. Our Service Integration team is available 24 hours a day to answer your questions.

As always, I thank you for your interest in Hillside’s mission!

Maria Cristalli
President & CEO
Hillside

On December 12, Hillside invited state and local officials to join us at our Crestwood Campus to hear more about our programs, priorities and plans for the future. We try to hold meetings like this several times each year, as part of our ongoing engagement with government and community leaders; they understand the role played by Hillside’s services in our community, and their awareness and support is critical to the success of our work.

It’s impossible to consider the effectiveness of Hillside’s services without taking into account our funding streams. Because the rates for many of Hillside programs are set by our state partners, we must be a thoughtful, passionate advocate for the support that ultimately helps our employees do their best work for those we serve.

And funding isn’t the only issue. In an op-ed piece published on the New York Non-Profit Media website, I shared some thoughts about the vital need for structural reforms in our field. The most recent New York State budget showed promise in its increased financial support for many of our services, but that support is only the beginning of the changes needed to allow our programs to fulfill their objectives and let youth, adults and families thrive.

The individuals we serve deserve the full support of our funders and elected officials—as do our employees, in the form of rates for our services that allow staff to be compensated fairly. We continue to do all we can to support higher employee compensation, and with appropriate funding increases, we can do even more.

In the meantime, please don’t forget that your support makes an incredible difference! Whether as a donor, a foster parent or a Hillside employee, you can play an important role in helping us help others.

Thank you for your support of Hillside’s mission!

Maria Cristalli
President & CEO