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Hillside’s commitment to providing innovative services to thousands of youth and families every year includes the regular implementation of the Lean Six Sigma (LSS) process improvement methodology across a wide variety of agency practices. On Tuesday, January 24, a presentation will describe the award-winning impact of the LSS program on Hillside operations.

“Lean Six Sigma: It’s Not Just for Manufacturing” will be presented by Lorynda Bender, Hillside’s Director of Quality and Risk Management and hosted by the Greater Rochester Quality Council. The virtual session, scheduled from 12 to 1pm, is free and open to the public; registration details are available here.

Hillside launched a LSS Green Belt Certification program in 2012, beginning with a class of eight Green Belt candidates taught by Darlene Ryan, then Director of Quality and Risk Management and LSS Master Black Belt. Since then, Hillside has gone on to develop a LSS Yellow Belt certification program and has successfully certified both LSS Green Belts and LSS Yellow Belts. Many of these employees have gone on to complete 2nd and 3rd LSS process improvement projects.

Darlene Ryan, now Hillside’s Chief Performance Officer overseeing the agency’s Practice and Performance Excellence Group, attested to the benefits of using LSS principles in healthcare and human-services settings. “Spend an hour and join us, to learn how we have been able to apply this continuous improvement methodology across many aspects of a not-for-profit organization here at Hillside,” she said.

Hillside’s LSS use contributed to recognition at the 2022 Greater Rochester Quality Council Performance Excellence Awards. The agency received two Gold Awards, for Organizational Excellence and for Team Excellence in the area of “Medication Access and Administration in Community Based Foster Care.”

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